Him: What is our acct number?
Me: Go to *this* website and out act number is @&#*$*^
Him: Do I put it where it says acct number?
Me: Yes just type in @&#*$*^ where it says acct number and press "enter"
Him: Ok, what next...it says enter your password.
Me: Our password is *&^%$#@* and then hit "enter"
Him: That didnt work, what was the password again?
Me: Dont capitalize anything just type in *&^%$#@* and press "enter"
Him: It says not a valid password, now what.
Me: Just wait till I get home and I will do it. If you try again, it will lock you out of the account. I will look when I get home.
Him: Opps...it says "You are now locked out of your acct...please contact customer service to reset your password!"
Me: DID YOU NOT HEAR THE WORDS THAT JUST CAME OUT OF MY MOUTH? I said do not try it again or it will lock you out!! What part of that do you not understand??? Huh? Please tell me!!!
Needless to say I said some other choice word and I got so mad I hung up on him. I mean really...did you not hear me or you just chose not to listen. Ugh!!! So after I hung up on him I called the bank to get it reset because I depend on my internet banking. I was on hold for 23mins...I kept hearing "Thank you for banking with America's First Federal Credit Union, we are experiencing an usually high call volume and will be with you shortly!" I bet I heard that at least 100 times! Finally I got someone and after I verified all of my security information she asked "Well did you forget your password?" No, my